At Total Care Family Center, we are committed to making your healthcare experience clear, convenient, and stress-free. Our Policies & Insurance page is designed to help you understand important information regarding appointments, billing, insurance coverage, and office guidelines. We encourage all patients to review these details so you know what to expect before your visit and can feel confident navigating your care with us. If you have any questions about coverage or office policies, our team is always happy to assist.
Appointments:
Appointments at Total Care Family Center are available Monday through Saturday, 8:00 AM to 6:00 PM.
Walk-In Services
Walk-in service is available Monday through Friday. School and sports physicals are available on a walk-in basis.
Our Policies for Check-In
- Please bring your medical insurance identification card to each visit.
- Co-pays and fees for service are expected prior to receiving service.
- As a courtesy, Total Care Family Center will file a claim with your medical insurance company. If payment is denied or reduced, the balance is due from the patient. If you have a dispute about your medical insurance payment, please call your medical insurance company.
- Please make sure that Total Care Family Center is contracted with your medical insurance prior to receiving service. If Total Care Family Center is not contracted with your medical insurance carrier, payment will be expected at time of service and you will be responsible to seek reimbursement from your insurance carrier.
Accepted Insurance
- Aetna
- Anthem BCBS
- Cigna
- Cofinity/First Health
- GEHA
- Medicaid
- MedicareTricare
- Multi Plan
- Select Health
- Medicare
- Simplified Benefits Administrators (SBA)
- Triwest VA Community
- Triwest VA Community
Our Partners:
Primary care typically includes annual physicals, preventive screenings, chronic disease management (such as diabetes or high blood pressure), vaccinations, medication management, and same-day sick visits when available.
Most adults benefit from an annual wellness exam. Children and seniors may require visits more frequently based on age, medical history, and provider recommendations.
Yes. Ongoing management for conditions like diabetes, hypertension, high cholesterol, asthma, and other long-term health concerns is an important part of primary care.
Yes. Primary care providers manage short-term illnesses like colds and infections as well as ongoing conditions such as diabetes, high blood pressure, and asthma.
Many preventive services, screenings, and basic lab tests can be coordinated through the clinic. Recommendations are based on age, risk factors, and health history.
Patients should bring a valid ID, insurance information, a list of current medications, and any relevant medical records if available.
Patients should bring a valid ID, insurance information, a list of current medications, and any relevant medical records if available.
Yes. Primary care services are available for patients of all ages, from pediatric visits to senior wellness and chronic care management.
Total Care Policies/Insurance FAQs
Choosing a primary care provider is an important step in managing your overall health. Below are answers to common questions about our primary care services, what to expect during visits, and how we support patients of all ages through preventive care, chronic condition management, and routine wellness exams.
